Privacy Statement — Emerald Tree Works

Website: https://www.emeraldtreeworks.com.au/

Effective date: 2 November 2026

Entity: Emerald Tree Works

1. Who we are

Emerald Tree Works ("we", "us", "our") is an arborist and tree services business based in Leeming, Western Australia, also trading as Fremantle Tree Loppers. We operate the website at https://www.emeraldtreeworks.com.au/. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  • Business / trading name: Emerald Tree Works (also trading as Fremantle Tree Loppers)
  • Location: Leeming WA 6149 (servicing Leeming, Fremantle and Perth surrounds)
  • Email: info@emeraldtreeworks.com.au
  • Phone: 0449 085 946

2. The personal information we collect

Depending on how you use our website and services (arborist work, tree consulting, pruning, surgery, removal, stump removal and grinding, felling and lopping, land clearing, and 24/7 emergency tree work), we may collect:

  • Technical and device data such as IP address, browser type, pages viewed, and cookies or similar technologies used to operate and secure the website (including any captcha checks on our forms)
  • Information you submit through forms on the website, or give us when you call or email (for example name, email, phone number, suburb, the services you need, and message content), including quote and service enquiries submitted through our contact and request-a-service forms

We generally collect information directly from you. If you provide personal information about someone else, you must have their authority to do so.

3. How we use personal information

We use personal information to:

  • respond to enquiries, quote requests and service requests;
  • provide our arborist and tree services;
  • operate, secure and improve this website;
  • send service-related messages about your enquiry or job, and marketing only where permitted (you can opt out of marketing at any time);
  • meet legal, insurance and professional obligations; and
  • manage our business relationship with you.

4. Disclosure of personal information

We may disclose personal information to:

  • service providers who help us run the website and business (for example website hosting and platform providers, email and IT providers, analytics providers where used, captcha providers, and professional advisers);
  • regulators, courts or others where required or authorised by law; and
  • anyone else you consent to, or where the APP exceptions apply.

We do not sell your personal information.

5. Overseas disclosure

Our website is hosted on a cloud platform. Personal information submitted through the site (and related backups, logs or analytics) may be stored or processed on servers located outside Australia, including in the United States or other countries where our providers operate. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the APPs.

6. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure.

7. Access, correction and retention

You may request access to, or correction of, personal information we hold about you by contacting us using the details above. We will respond in accordance with the Privacy Act. We keep personal information only as long as we need it for the purposes set out in this statement, or as required by law, and then take steps to destroy or de-identify it.

8. Use of artificial intelligence (AI)

We (and our website service providers) may use artificial intelligence (AI) tools to help prepare, edit or improve website content (including news articles and images), or to support internal administration. This website does not use an AI chatbot to answer customer enquiries. Where AI tools are used, they are used to help us deliver services; they do not replace our responsibility for how personal information is handled.

We do not use your personal information to train public AI models. If an AI tool processes personal information on our behalf, we take steps to ensure that processing is consistent with the Australian Privacy Principles and this policy.

9. Cookies and similar technologies

We use cookies and similar technologies that are necessary to run the website, remember preferences, and (where used) measure traffic and performance. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

10. Complaints

If you have a privacy complaint, please contact us first using the details above so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

  • Website: https://www.oaic.gov.au/
  • Phone: 1300 363 992

11. Changes to this statement

We may update this privacy statement from time to time. The effective date at the top of this page will be revised when changes are made. The current version will be published on this website.